Help Center > During the rental

How to start a Cityscoot?

How to pause my rental?

I entered my code, but the saddle isn’t opening.

I am accelerating but the back wheel isn’t turning.

Can I ride outside the Cityscoot zone?

Can I make a temporary stop during my rental if I am outside the Cityscoot zone?

My battery has run out! What should I do?

What are the mandatories when doing a pause?

Where can I follow my bills and my usage?

The helmet is missing under the seal starting rental

Taking the moped on and off the centre stand

Can I ride with a passenger on a Cityscoot?