I am typing the code into the scooter’s keyboard but nothing’s happening!

Check that the number on the front of the scooter corresponds with the one you have reserved.

If it does, check that you have typed the code displayed by the app and press clearly on the keypads on the keyboard.

If the code still doesn’t work, check on your scooter that the green LED saying ‘LIBRE’ (‘FREE’) is off. If it is not, your 10-minute reservation period has probably expired. We ask you to please make a new reservation.

If you still can’t unlock your scooter, please contact Customer Services on +33 9 69 36 20 26.